Privacy Policy

Who We Are

The data controller for this website is AquaLine Services Pvt Ltd, with head office at Suite # 3, 376 G-III Johar Town, Lahore – Pakistan.

Our website address is https://aqualine.com.pk. We supply water treatment chemicals, membranes, dosing equipment, and engineering services to industrial customers across Pakistan.

Information We Collect

Because this is a brochure-style website, we do not require you to create an account or log in. We may collect the following information when you interact with us:

• Contact details you provide voluntarily — such as your name, company, email address, phone number, and message content when you use our contact form or email us directly.
• Technical information sent automatically by your browser — including IP address, device type, browser version, referring page, and general usage data when you browse our pages.
• Communication records — including emails and phone calls if you contact our sales or technical teams.

How We Use Your Information

We use personal information only for legitimate business purposes related to AquaLine services:

• Responding to enquiries about products, quotations, jar testing, engineering projects, or technical support.
• Providing literature, brochures, and follow-up communication requested by you.
• Improving our website content and understanding which pages visitors find useful.
• Complying with legal obligations and protecting the security of our business and website.

Legal Basis for Processing

We process personal information on the basis of your consent when you submit a contact enquiry or subscribe to communications, and on the basis of legitimate interests when responding to business enquiries, maintaining website security, and operating our company.

Cookies & Website Analytics

Cookies are small text files stored on your device that help websites function and remember preferences. This site may use essential cookies required for basic operation and security.

We may use privacy-respecting analytics tools (such as Cloudflare Web Analytics or similar services) to understand aggregate traffic patterns. These tools help us improve site performance and content without identifying you personally unless you separately provide your details.

You can control or delete cookies through your browser settings. Disabling cookies may affect certain site features.

• Cloudflare privacy policy

When We Share Information

We do not sell your personal data. We may share limited information only in these circumstances:

• With trusted service providers who help us operate our website, email, or business systems — under confidentiality obligations.
• When required by law, regulation, court order, or government authority in Pakistan.
• To protect the rights, safety, and property of AquaLine, our customers, or others.

External Links & Social Media

Our website may link to partner websites, product literature, maps, or our Facebook page. Clicking those links takes you to third-party services governed by their own privacy policies.

We are not responsible for the content or privacy practices of external websites. We encourage you to review their policies before submitting personal information.

How Long We Keep Data

We retain contact and enquiry records for as long as needed to respond to your request, maintain customer relationships, and meet legal or accounting requirements. Technical logs are typically retained for a limited period for security and analytics.

When information is no longer required, we delete it or anonymise it where appropriate.

Your Rights & Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive confidential information through unsecured channels unless you are comfortable doing so.

Children's Privacy

This website is intended for business and professional users. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page.

We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or wish to make a data-related request, please contact AquaLine Services Pvt Ltd: